Kristen Zelenka Lee
Kristen Zelenka Lee
User Experience Researcher + Strategist

As a user experience researcher and strategist, I connect with people, share their stories, and design innovative solutions to meet their needs. I am a values-driven design leader who brings compassion, honesty, and clarity to every project.

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 My big question:

How might design1 empower people2 to learn together3 and make4 a better tomorrow5?

  1. as a facilitation method for multidisciplinary collaboration and alignment

  2. “pissed-off optimists” from communities, nonprofits, academia, government, and industry both locally and internationally

  3. leveraging concepts from knowledge ecosystems and storytelling

  4. through outcomes-driven experimentation and play that make ideas tangible

  5. positively impact and evolve systems

 

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Experience

For examples of work, please reach out.

 

Design ResearchER + StrategIST

I started in non-profit social issue filmmaking, cut my teeth with my own firm, grew to consult for Fortune 500s, joined IBM to work in emerging tech, and am now at Google working on big ideas at scale. Work includes:

  • insights for how to manage and launch features for Android OS, the leading OS worldwide

  • laying the foundation for user experience in quantum computing

  • insights into the current trends and cultural context of emerging technology to influence go-to-market strategies and client experiences

  • service design for a program that brings offerings to market

  • problem definition and framework to inform the approach, concept development, and launch of MVP platforms

  • workshop facilitation to bring diverse perspectives together to make something new happen. 

Volunteer

I work with 1st - 12th grade students to teach English, art, science, math and design. 

Awards

Education

A proud Wolverine, I have a degree in Art & Design from The University of Michigan. I also have a graduate certificate in Business Design and Digital Innovation from Northwestern University.

FAVORITES

Dystopian fiction. Dance music. Forest bathing.

 

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My perspective

 

As a designer and strategist, I care about understanding more – about people, places, history, stories, business, and moments – to find opportunities to make thoughtful, beautiful experiences.

One of my favorite things that I have learned is the idea of being "a pissed-off optimist." It's okay to balance the tension between a gloomy current-state and the bright confidence that we can make tomorrow better.

With experience in social-issue documentary film and corporations, I believe that design's unique superpower is its ability to build community and momentum around an idea. Design encourages collaboration and empathy-driven opportunity finding. With this mix, ideas thrive and can be made real.

So, yes, let's make tomorrow better.

 

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Let’s connect

I love meeting new people and saying hello to old friends.